Business Intelligence Competency Centre

October 23rd, 2014|Business Intelligence and Analytics|

Creating A Business Intelligence Competency Centre (BICC) – When should it happen? As ever there are lots of buzzwords floating around in the Data/Information Management arena; Big Data, Predictive Analytics, BI Competency Centre and more. But are these “buzzwords” really relevant?  Or is it just wrapping? It has to be said I’m not a fan. [...]

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Business Intelligence for Housing (Part 1)

October 16th, 2014|Business Intelligence and Analytics, Housing|

Like many other organisations, Housing Associations are accumulating an ever-growing volume of data, from a variety of internal and external sources. Customer feedback forms, surveys results, online queries, payment data, repairs and maintenance reports, rent arrears, data from external service providers; the list is endless. It is all very well collecting this data, but that [...]

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Universal Credit and Rent Arrears Management

October 9th, 2014|Dynamics CRM, Housing|

Universal Credit and Rent Arrears Management  Welcome to the first of a series of blogs focusing on some of the challenges faced by Housing Associations and how Esuasive's combination of expertise and technology can help you. Housing Associations must provide excellent customer services to their residents, and this has become even more vital and apparent [...]

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