Microsoft Dynamics CRM

Dynamics 365 to launch on November 1

October 26th, 2016|Dynamics CRM, Microsoft|

Microsoft’s latest cloud service, Dynamics 365, which combines components of their CRM and ERP solutions will arrive on November 1. It will be available in more than 135 markets in over 40 languages. Microsoft first announced Dynamics 365 in July at their annual Worldwide Partner Conference. Dynamics 365 is made up of a number of [...]

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Gartner name Microsoft Dynamics CRM a leader in Sales Force Automation

October 12th, 2016|Dynamics CRM, Microsoft|

Gartner recently released their Magic Quadrant for Sales Force Automation. In this quadrant, Gartner defines Sales Force automation applications as those that ‘automate the sales activities, processes and administrative responsibilities for an organization's sales professionals.’ Considered to be a foundational technology, Sales Force Automation is fundamental to how companies execute their sales processes. [...]

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Microsoft announces Dynamics 365

September 1st, 2016|Dynamics CRM, Microsoft|

At Microsoft’s annual Worldwide Partner Conference, Satya Nadella dedicated a significant amount of time during his keynote updating the partner community on Microsoft’s vision for Dynamics- most specifically the evolution of Dynamics CRM to Dynamics 365. Business processes are at the core of every business. Our customers are looking to adapt their customer engagement and [...]

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Microsoft announced as a leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Centre

June 21st, 2016|Dynamics CRM, Microsoft|

Gartner recently released their Magic Quadrant for the CRM Customer Engagement Centre. This Magic Quadrant examines the global market for customer service and support applications designed to engage customers through whichever channel they choose. Microsoft Dynamics CRM has been ranked as one of the market leaders in the recent Magic Quadrant. According to [...]

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The Impact of Universal Credit on Housing Associations

April 18th, 2016|Dynamics CRM, Housing|

All housing associations are in a period of uncertainty as they adapt to the latest welfare reforms, one of which is the introduction of Universal Credit. Universal credit affects the way in which residents receive their benefits, as it will combine a number of different benefits into a single monthly payment, from which the resident [...]

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From April 2016, Housing Associations need to cut social housing rents by 1% per year

February 29th, 2016|Dynamics CRM, Housing|

At the end of last year, the Chancellor gave his autumn statement, which will have a big impact on housing associations and registered providers. The main theme from the Chancellor was the creation of more house to tackle the growing crisis of home ownership in Britain. By doubling the housing budget, this is set out [...]

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Using OneDrive for Business in Dynamics CRM 2016

February 8th, 2016|Dynamics CRM|

Dynamics CRM 2016 now has the option to use the capabilities of OneDrive for Business to store files on CRM. This is a rather interesting new feature as it allows users to upload documents related to a CRM record through the OneDrive for Business applications available on desktops and mobile devices. The steps to enable [...]

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What’s new in Dynamics CRM 2016

February 1st, 2016|Dynamics CRM, Microsoft|

With the recent release of CRM 2016, there is even more functionality and capabilities as standard. Here’s some of the most interesting points to note. We’re going to follow these up with specific blogs over the next few weeks. FieldOne Service and Scheduling module With Microsoft’s acquisition of FieldOne in 2015, there is now got [...]

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Dynamics CRM for Phones application released

August 4th, 2015|Dynamics CRM, Housing|

Microsoft releases native phone applications of Dynamics CRM to mirror the functionality provided by the Tablet applications against CRM Online.

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Quick Find Performance Improvement in Dynamics CRM 2015

July 27th, 2015|Dynamics CRM|

Find out about the use of Full Text Search on Quick Find searches one of the least well known improvements in Dynamics CRM 2015

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