CRM for Housing transforms the traditional property centric view of the world provided by housing management systems, putting the customer at the centre. This allows housing providers accurately to reflect the complex relationships that exist when providing a wide range of services to a diverse customer base.
We have taken the basic Dynamics CRM service model and enhanced it with the entities and relationships that exist in the social housing world. On top of that we have layered new features to ensure that service teams – both in and out of the office – have the information they need, delivered using visual prompts where appropriate, to help them quickly decide how best to deliver a service.
Figure 1: Esuasive CRM for Social Housing