Esuasive | CRM for Housing

Esuasive CRM for Housing is a fully configured CRM solution for social housing, developed by Esuasive and powered by Microsoft Dynamics 365. Esuasive CRM for Housing integrates with your existing housing management, financial and other systems to provide a 360° view of your customers, tenants and properties.

All Registered Providers face similar challenges: prioritising cases, managing workloads and streamlining business processes; dealing with antisocial and unacceptable behaviour quickly and effectively; combating tenancy fraud; switching to new social channels to communicate with tenants, and moving towards a self-service model; handling arrears cases efficiently, but with sensitivity; maintaining service levels, and improving customer satisfaction, whilst delivering cost efficiencies.

Who we’ve worked with
Putting the customer at the centre

Esuasive CRM for Housing transforms the traditional property centric view of the world provided by housing management systems, putting the customer at the centre and allowing social housing providers to better reflect and manage the complex relationships that exist between provider and customer.

  • Neighbourhood cases
  • ABS’s
  • Complaints
  • Repairs
  • Voids
  • Mutual Exchanges
  • Staircasing
  • Insurance claims
  • Health & Safety
  • Applications
  • Occupancy
  • Third-party authorisations
  • Individual alerts
  • Document Scanning
  • Telephony
  • Self-service portals
  • Third-party providers
  • Repairs
  • Suppliers
  • Managing agents
  • Systems (Housing Management, Finance, Procurement)
  • Occupants
  • Blocks
  • Estates
  • Estate inspections
  • Development schemes
  • Applications
  • Sales & lettings
  • Account status
  • Arrears status
  • Tasks
  • Appointments
  • Emails
  • SMS
  • Letters
  • Social

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Benefits of Dynamics 365 for Housing

Dynamics 365 for Housing puts the customer at the centre. Contact centre staff, housing managers and neighbourhood teams have full visibility of all customer details as well as both past and scheduled customer interactions.
Contact centre teams can handle customer queries more effectively with fewer call backs, improving throughput and shortening call waiting times.
Customisable dashboards give managers and team leaders up-to-the-minute details of team performance with drill down capabilities, exception reporting and escalations built in to the system.
Housing managers and neighbourhoods teams can connect seamlessly to the system, with access to the same functionality, and security, as desktop users, scheduling tasks whilst meeting with tenants, customers or contactors in their homes or on their estate to speed up case resolution and eliminate the need to return to the office. Likewise, contract service providers can hook in to the system to deliver seamless customer service.
Risk and vulnerability indicators are included to highlight potential issues to housing managers, neighbourhoods teams and repairs operatives prior to each visit or intervention.
With full details of tenants – including photographs – available to housing officers and neighbourhood teams, breaches of tenancy agreements can more easily be identified and resolved.
Dynamics 365 for Housing maintains a complete digital record of all information relating to tenants, properties, lettings, complaints, permissions, warnings, interventions, repairs and service delivery, fully auditable to logon ID level. A comprehensive security model ensures sensitive information is properly protected.
Dynamics 365 for Housing is powered by Microsoft Dynamics 365, an enterprise-grade, fully integrated CRM, Operations, Field Service and Finance system.

Esuasive on G-Cloud

Esuasive solutions and services are listed on the Government’s Digital Marketplace.

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Esuasive CRM for Housing: Key Features and Functionality

  • Links Customers, Tenants, Tenancies and Properties within one fully integrated database.
  • Streamlines case management, including activities, interventions, related cases and documentation, with escalations, performance targets and auditing.
  • Supports team and individual queues for tasks, cases and other activities, to make sure everyone in your team knows what they should be tackling next and has all of the information required to complete that task at their fingertips.
  • Incorporates configurable workflows to support all of the key social housing functions and processes, including voids & lettings, transfers & mutual exchanges, complaints and local policies, etc.
  • Captures customer interactions at source, and makes information available directly to customer service, housing managers, neighbourhoods teams and others.
  • Holds a variety of indicators for risks and vulnerabilities to help protect your customers and staff
  • Seamlessly connects with housing managers, neighbourhood teams, repairs contractors and other mobile workers
  • Fully supports multi-channel customer communication, by letter, email and social media
  • Holds a variety of indicators for risks and vulnerabilities to help protect your customers and staff
  • Seamlessly connects with neighbourhood teams, repairs contractors and other mobile workers.
  • Fully supports multi-channel customer communication, by letter, email and social media.
  • Includes built in, customisable dashboards and reporting.
  • Is fully integrated with Microsoft Outlook and Microsoft Office.
  • Works with Microsoft SharePoint or other document management solutions.
  • Is easy to use, with the familiar, intuitive Microsoft Windows interface.
  • Includes built in, customisable dashboards and reporting
  • Is fully integrated with Microsoft Outlook, Microsoft SharePoint, Power BI and Microsoft Office
  • Works with Microsoft SharePoint and other document management solutions
  • Is easy to use, with the familiar, intuitive Microsoft Windows interface
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Can Esuasive CRM for Housing help you ?

Book a demo or register for a webinar.
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