Esuasive | Local Government

Esuasive works with local authorities to help transform the way residents engage with council teams and streamline the way councils deliver services to customers. We do this by harnessing the power of the Microsoft Cloud to create ready-to-deploy business applications based on Microsoft Dynamics 365.

We focus on solutions that meet the most pressing needs of borough, district and city councils, including:

  • Housing
  • Safer Communities
  • Homelessness
  • Streets
  • Resettlement
  • Waste
  • HMOs
  • Environmental Health

Esuasive’s local government solutions exploit the customer relationship management, workflow, portal and mobile capabilities of Microsoft Dynamics 365 to put residents and local businesses at the centre of your IT systems landscape.

Connecting with Communities

Each of our service-focused solutions integrates with our Community Connections service centre – a single, multi-channel, central hub which captures service requests from your residents and local  businesses, tracks your service teams’ responses to and interactions with them via pre-developed workflows and supports consistent, best practice service delivery.


For residents and local businesses:

  • Raise service requests via online portal, 24/7
  • Report community issues via mobile phone, any time, anywhere
  • See the current status of all in-flight service requests in one place
  • Own and maintain personal and contact details
  • Enable digital community engagement and participation

For your staff and internal teams:

  • Streamline and automate business processes and workflows
  • Knit together or replace interim and legacy systems with one integrated platform, step by step
  • Get up and running quickly, starting with the basics, then easily extend functionality with Dynamics 365 and Power Apps
  • Empower local teams to make better decisions by enabling secure access to a 360-degree view of resident/council interactions
  • Exploit Dynamics 365’s single source of data to drive service improvement
Contact Us
Find out more about Esuasive’s Dynamics 365 for Housing
Contact Us

Esuasive on G-Cloud

Esuasive solutions and services are listed on the Government’s Digital Marketplace.

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