Local Government

Local residents and businesses want the same thing from their council: online access to a broad range of services, delivered efficiently in a joined-up way.

Our solution, Esuasive Community Connections, powered by Dynamics 365, helps district, borough and city councils serve local communities by streamlining internal processes to seamlessly connect residents and businesses to council service teams, with every interaction across every channel captured and recorded.

Connecting with local communities

Each of our service team solutions integrates with our Community Connections service hub – a single, central, multi-channel hub which captures service requests from residents and local businesses, tracks your service teams’ responses to those requests and their interactions with customers, and supports consistent, best practice service delivery.

Benefits

For residents and local businesses:

  • Raise service requests via online portal, 24/7
  • Report community issues via mobile phone, anytime, anywhere
  • See the current status of all in-flight service requests in one place
  • Own and maintain personal and contact details
  • Enable digital community engagement and participation

For your staff and internal teams:

  • Streamline and automate business processes and workflows
  • Knit together or replace interim and legacy systems with one integrated platform, step by step
  • Get up and running quickly, starting with the basics, then easily extend functionality with Dynamics 365 and Power Apps
  • Empower local teams to make better decisions by enabling secure access to a 360-degree view of resident/council interactions
  • Exploit Dynamics 365’s single source of data to drive service improvement