Many business processes used by Housing Associations are complex in nature and come with lots of local requirements. To run them effectively and efficiently we need to have a well designed system that can deal with local nuances and drive the process from start to finish.
Let’s take the relet process as an example. It’s as complex as they get with many people and agencies involved in the process. If it’s inefficient void turnaround times can be long and void costs will be high. Getting it right means reduced costs and happier customers.
Traditionally there will be a few systems involved: the housing management system to manage the outgoing and incoming tenancy, the repairs system to manage the works required and the lettings system to deal with choice-based lettings and the offers process.
The existing systems are probably dealing with their individual streams of work quite well. But who or what is controlling the co-ordination of these streams to make sure that all the parts are coming together to a plan? Often it will be a spreadsheet with multiple columns, coloured in cells and limited access
There are a few ways that Dynamics CRM can produce efficiencies in the relet process. And one of them is to take on this co-ordinating role. Dynamics has some great process management tools built-in. You can define the flow of a process to include both serial and parallel streams. The system will provide visual prompts to keep the process moving. And those prompts can be different for different teams.
From a management perspective you’ll be able to see at a glance what you have at each stage of the relet and where the logjams are. Creating a pipeline chart for your dashboard will take just a few clicks.
And Customer Services will be over the moon because they will have sight of the process and be able to answer customer enquiries quickly and accurately.
To find out more about how Dynamics CRM can help Housing Associations, take a look at our Dynamics CRM for Housing page