As part of an overall strategic move to centralise on Microsoft technologies, Lorien decided to deploy Microsoft SharePoint which would be used for customer and content management, collaboration, delivering customer information and functionality via a new portal. Microsoft SharePoint had already been chosen as the ‘right’ tool, but an earlier implementation had encountered a wide range of teething problems. Content management and collaboration components proved to be slow and perceived as unreliable. There was real concern within Lorien that SharePoint had been a poor choice and should not be used to roll out the new planned portal.
Esuasive undertook a short assignment to analyse how SharePoint had been initially implemented and configured. A number of root-cause problems were identified alongside gaps in user knowledge which had led to issues. A correction plan was created and SharePoint was re-installed and re-configured to optimise the environment for use at Lorien, whilst considering both short-term needs and long-term extensibility.
Lorien’s key concern was to put SharePoint on the right track as quickly as possible then move forward incrementally so as to minimise additional costs.
From start to finish, the project took just under one week to complete and was delivered at a low cost. Key issues were identified and documented and Lorien staff were made aware, restoring confidence in SharePoint by ensuring users could build their knowledge and expertise of the system.