Approach

To be truly transformative, technology must enable change, create opportunity and drive innovation. New technology platforms must be accessible, and pervasive. And new business applications running on these new platforms must be configurable, customisable and responsive to evolving business needs. Digital transformation – the implementation of new technology to support transition to a new intelligent operating model – must follow these principles. Digital transformation in the housing sector is no exception, so we have developed an approach to software design and solution delivery that aligns with these principles and guarantees success. There are four key elements to our approach.

Focus on outcomes

We are outcome-driven. We think and act as strategic partner, and that means focusing on outcomes, and on delivering value rather than simply saying yes to every requirement. It is easy for users to describe requirements in terms of ‘like we do it now, but in the new system’. We go deeper. Sometimes that means we will challenge orthodox thinking, or even push back against specific requirements, especially where we can visualise a better way of doing things.

We also aim to shorten time to value – the time it takes to deliver new systems and realise the benefits. We do this in two ways. Firstly, by basing every customer solution on our own pre-developed, sector-specific software modules, which significantly accelerates project timelines, And secondly, by enabling a team-at-a-time roll out of new applications, or application components, within the Esuasive application architecture, so that even when delivered incrementally each application will work seamlessly with other applications, accessing the same data repository to provide, from a data perspective, ‘a single version of the truth’.

Innovation

New business value comes from process improvement, service innovation and enhanced insights into business performance. We aim to inspire innovation throughout the software project life cycle. It starts at the beginning, with requirements definition and solution design. We proactively encourage business user participation in our requirements and solution design workshops, and we drive these not via paper specs and walls of post-it notes, but by showing our pre-developed solution, seeking feedback, visualising potential modifications or enhancements there and then, in the room, so uses can see how what they are envisaging will work in real life. We find this approach is a powerful tool for broadening the discussion, stimulating participation and inspiring innovation.

Agility

We carry the same ethos of participation and innovation through to the configuration stage of the project, which we typically run as a series of agile sprints designed to deliver working software incrementally. This approach allows business users to get hands on, provide feedback and request changes and enhancements as we bring the solution to life.

Agility also means being responsive to changing needs and changing business priorities. We make sure we build flexibility into every project, including the ability to flex the size and make up of our team as necessary.

Technology

We deliver solutions running in the Microsoft Cloud, built on the Microsoft technology stack: Azure, Dynamics 365, Office 365, Power Apps, Power BI and the Microsoft Dataverse. We exploit all of the out-of the-box features Microsoft’s multi-million dollar investments in these technologies gives us, meaning our customers can have a very high degree of confidence that our housing solution will integrate natively with other Microsoft products they use, such as Outlook, Office, and Teams. We also take care to align with all current and emerging technical and data standards and security protocols, to protect against cyber attacks and other online threats.