Streamline processes to deliver a seamless service to your customers. Build customer loyalty and improve customer retention.
Deliver a personalised service
Deliver the tailored service customers expect across multiple channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.
Empower customer service teams
Give your customer-facing teams the tools to intelligently handle routine requests and resolve more complex issues at first point of contact
Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform and common data model.
Go beyond sales force automation to better understand customer needs, engage more effectively and win more deals.
Enable smarter selling
Bring marketing, sales and customer service data together in one shared database and build 360-degree relationship with customers.
Empower your sales teams
Create a unified sales solution with LinkedIn Sales Navigator and Dynamics 365 Sales.
Boost sales productivity
Streamlining sales processes and integrate your CRM with familiar Microsoft Office tools.
Improve sales performance
Provide data-driven feedback to your sellers so they can make decisions based on real-time pipeline analytics.
Identify successful engagement models and processes and embed best practice into your CRM.
Generate customer demand and create a seamless customer engagement experience with Dynamics 365 and Click Dimensions.
Create and nurture leads
Run targeted, multi-channel campaigns and personalise each prospect’s journey to generate sales-ready leads.
Align sales and marketing
Create a seamless customer experiences by sharing data and connecting marketing and sales processes.
Make informed decisions
Improve marketing performance with AI-driven insights, lead scoring, and custom dashboards.
Take advantage of Dynamics 365’s world class privacy features to comply with GDPR and broader data protection legislation.