CRM
Dynamics 365 offers broad functionality for sales and customer service teams ‘out of the box’. But Microsoft designed Dynamics 365 to be a generic solution, and implemented ‘as is’ will deliver only modest benefits. We help to maximise return on investment by configuring Dynamics 365 to meet your specific objectives.
Exploiting the power of Dynamics 365
Dynamics 365 lies at the heart of the Microsoft technology stack: a suite of pre-integrated services and software which, harnessed together, deliver elevated CRM solutions and incredibly powerful business insights.
With expertise across the stack – the Microsoft Cloud, Dynamics 365, Power Apps, Portals, SharePoint and modern productivity and collaboration tools like Outlook and Teams – Esuasive delivers CRM solutions which work the way you do.
Customer Service
Streamline processes to deliver a seamless service to your customers. Build customer loyalty and improve customer retention.
Deliver a personalised service
Deliver the tailored service customers expect across multiple channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.
Empower customer service teams
Give your customer-facing teams the tools to intelligently handle routine requests and resolve more complex issues at first point of contact
Unify technology
Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform and common data model.
Sales
Go beyond sales force automation to better understand customer needs, engage more effectively and win more deals.
Enable smarter selling
Bring marketing, sales and customer service data together in one shared database and build 360-degree relationship with customers.
Empower your sales teams
Create a unified sales solution with LinkedIn Sales Navigator and Dynamics 365 Sales.
Boost sales productivity
Streamlining sales processes and integrate your CRM with familiar Microsoft Office tools.
Improve sales performance
Provide data-driven feedback to your sellers so they can make decisions based on real-time pipeline analytics.
Drive profitability
Identify successful engagement models and processes and embed best practice into your CRM.
Marketing
Generate customer demand and create a seamless customer engagement experience with Dynamics 365 and Click Dimensions.
Create and nurture leads
Run targeted, multi-channel campaigns and personalise each prospect’s journey to generate sales-ready leads.
Align sales and marketing
Create a seamless customer experiences by sharing data and connecting marketing and sales processes.
Make informed decisions
Improve marketing performance with AI-driven insights, lead scoring, and custom dashboards.
Ensure compliance
Take advantage of Dynamics 365’s world class privacy features to comply with GDPR and broader data protection legislation.
