Local Government
Connecting with local communities
Community Connections consists of a service hub – a central, multi-channel hub which captures, in one place, all of the enquiries, complaints, ASB reports, homelessness applications and other requests for council services from residents and local businesses – accessed by individually customisable business applications supporting the various functions your teams deliver. Each Community Connections application meets a specific need or fulfils a specific function and is tuned to reflect local rules and policy, drive team activity, and provide performance insights across the organisation.
Benefits
For residents and local businesses:
- Raise service requests via online portal, 24/7
- Report community issues via mobile phone, anytime, anywhere
- See the current status of all in-flight service requests in one place
- Own and maintain personal and contact details
- Enable digital community engagement and participation
For your staff and internal teams:
- Streamline and automate business processes and workflows
Replace interim and legacy systems with one integrated platform
- Get up and running quickly, starting with the basics, then easily extend functionality with Dynamics 365 and Power Apps
- Empower local teams to make better decisions by enabling secure access to a 360-degree view of resident/council interactions
Exploit a single source of data to drive service improvement