Webinars

Managing Arrears with Dynamics 365 for Housing | 10 January | 11 am

Managing arrears is a critical Finance responsibility. In this webinar, via a live streaming demo, we show how Dynamics 365 for Housing:

  • Links tenants, accounts and properties to give a 360-degree view of the customer
  • Highlights arrears cases through pre-configured dashboards
  • Allows Finance users to prioritise arrears cases for follow up action
  • Incorporates a pre-defined workflow for arrears case management
  • Records all tenant interactions to support court cases, evictions, etc
  • Tracks arrears recovery for KPI reporting

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here

Handling ASBs in Dynamics 365 for Housing | 7 February | 11 am

Resolving anti-social behaviour cases quickly and effectively is a challenge for all social housing providers. Best practice involves following a consistent process to ensure victims concerns are properly addressed, witnesses are protected and staff have the support and back up they need to deal firmly but fairly with perpetrators and restore harmony to the community.

Esuasive’s Dynamics 365 for Housing ASB module supports each stage of the ASB process:

  • Interviewing complainants, witnesses and perpetrators
  • Assessing vulnerability
  • Completing the risk assessment matrix
  • Developing an action plan
  • Communicating with agencies and other stakeholders
  • Managing referral and mediation processes
  • Issuing warning letters
  • Initiating formal proceedings – ABA, NOSP, NOE, NTQ

In this live webinar, which runs for approximately 45 minutes, we explore what is involved in each of the above steps and show how Dynamics 365 for Housing supports the end-to-end process. For those who wish to explore specific aspects in more detail we will stay online after the webinar to answer questions and drill down as required.

Register here

Streamline Complaints Handling with Dynamics 365 for Housing | 7 March | 11 am

How effectively, and quickly, customer complaints are resolved is a key metric of service quality and customer satisfaction. In this webinar we will show how Dynamics 365 for Housing:

  • Streamlines complaints handling, with built in escalations
  • Incorporates a customisable complaints workflow
  • Links tenants, tenancies, properties and cases
  • Enables multi-channel, two-way customer communication
  • Tracks performance through pre-configured dashboards

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here

Empower Contact Centre teams with Dynamics 365 for Housing | 4 April | 11 am

The contact centre is often the first point of engagement with customers, and dealing effectively and efficiently with the varied and specific issues they raise is key to delivering exemplary customer service. In this live webinar we demonstrate how Dynamics 365 for Housing empowers contact centre teams by:

  • Linking individual, property and account entities to provide a 360-degree view of the customer
  • Capturing and recording every customer interaction, whether by phone, by email, through social media or face to face
  • Streamlining the end-to-end case management process
  • Assigning tasks to individual and team work queues, with configurable alerts and escalations
  • Providing dashboards to help contact centre team leaders manage workload and priorities

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here