Webinars

Dynamics 365 for Social Housing | 14 November | 11 am

Esuasive’s Dynamics 365 for Housing is a pre-configured solution for Housing Associations and Local Authority social housing providers designed to accelerate digital transformation by driving customer and tenant engagement, streamlining business processes and improving the way services are delivered.

In this live streaming webinar we will:

  • Show how Dynamics 365 for Housing links customers, properties and accounts to give a 360-degree view of the customer
  • Highlight built-in business processes for case management, complaints handling, arrears, repairs, voids, exchanges, staircasing and sales & lettings
  • Explore how Dynamics 365 out-of-the-box capabilities can streamline field-based processes such as Estate Inspections, ASBs, etc.
  • Demonstrate an example of a Tenant Portal directly connected to and fully integrated with the back-end CRM system
  • Show how Dynamics 365 for Housing incorporates the familiar Microsoft ‘look and feel’, removing one of the main hurdles to user adoption

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here

Managing Arrears with Dynamics 365 for Housing | 12 December | 11 am

Managing arrears is a critical Finance responsibility.

In this live streaming webinar, we show how Esuasive’s Dynamics 365 for Housing:

  • Links tenants, accounts and properties to give a 360-degree view of the customer
  • Highlights arrears cases through pre-configured dashboards
  • Allows Finance users to prioritise arrears cases for follow up action
  • Incorporates a pre-defined workflow for arrears case management
  • Records all tenant interactions to support court cases, evictions, etc
  • Tracks arrears recovery for KPI reporting

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here

Handling ASBs in Dynamics 365 for Housing | 16 January | 11 am

Every anti-social behaviour case demands that victims’ concerns are properly addressed, that witnesses are protected, and that staff have the support they need to deal firmly with perpetrators.

Esuasive’s Dynamics 365 for Housing ASB module aligns with best practice in ASB resolution to quickly restore harmony to the community. ASB process steps supported include:

  • Interviewing complainants, witnesses and perpetrators
  • Assessing vulnerability
  • Completing the risk assessment matrix
  • Developing an action plan
  • Communicating with local agencies
  • Managing referral and mediation processes
  • Sending warning letters
  • Initiating formal proceedings
  • Issuing agreements and notices

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here