Webinars

Streamline Complaints Handling with Dynamics 365 for Housing | 6 February | 11 am

How effectively, and quickly, customer complaints are resolved is a key metric of service quality and customer satisfaction.

In this live streaming webinar we will show how Esuasive’s ‘Dynamics 365 for Housing‘:

  • Streamlines complaints handling, with built in escalations
  • Incorporates a customisable complaints workflow
  • Links tenants, tenancies, properties and cases
  • Enables multi-channel, two-way customer communication
  • Tracks performance through pre-configured dashboards

The webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here

Dynamics 365 for Social Housing | 12 March | 11 am

Esuasive’s ‘Dynamics 365 for Housing‘ is a pre-configured solution for Housing Associations and Local Authority social housing providers designed to accelerate digital transformation by driving customer and tenant engagement, streamlining business processes and improving the way services are delivered.

In this live streaming webinar we will:

  • Show how ‘Dynamics 365 for Housing‘ links customers, properties and accounts to give a 360-degree view of the customer
  • Highlight built-in business processes for case management, complaints handling, arrears, repairs, voids, exchanges, staircasing and sales & lettings
  • Explore how Dynamics 365 out-of-the-box capabilities can streamline field-based processes such as Estate Inspections, ASBs, etc.
  • Demonstrate an example of a Tenant Portal directly connected to and fully integrated with the back-end CRM system
  • Show how ‘Dynamics 365 for Housing‘ incorporates the familiar Microsoft ‘look and feel’, removing one of the main hurdles to user adoption

The webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here