Webinars

Managing Arrears with Dynamics 365 for Housing | 12 December | 11 am

Managing arrears is a critical Finance responsibility.

In this live streaming webinar, we show how Esuasive’s Dynamics 365 for Housing:

  • Links tenants, accounts and properties to give a 360-degree view of the customer
  • Highlights arrears cases through pre-configured dashboards
  • Allows Finance users to prioritise arrears cases for follow up action
  • Incorporates a pre-defined workflow for arrears case management
  • Records all tenant interactions to support court cases, evictions, etc
  • Tracks arrears recovery for KPI reporting

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here

Handling ASBs in Dynamics 365 for Housing | 16 January | 11 am

Every anti-social behaviour case demands that victims’ concerns are properly addressed, that witnesses are protected, and that staff have the support they need to deal firmly with perpetrators.

Esuasive’s Dynamics 365 for Housing ASB module aligns with best practice in ASB resolution to quickly restore harmony to the community. ASB process steps supported include:

  • Interviewing complainants, witnesses and perpetrators
  • Assessing vulnerability
  • Completing the risk assessment matrix
  • Developing an action plan
  • Communicating with local agencies
  • Managing referral and mediation processes
  • Sending warning letters
  • Initiating formal proceedings
  • Issuing agreements and notices

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here