Webinars

Empower Contact Centre teams with Dynamics 365 for Housing | 7 November | 11 am

The contact centre is often the first point of engagement with customers, and dealing effectively and efficiently with the varied and specific issues they raise is key to delivering exemplary customer service. In this live webinar we demonstrate how Dynamics 365 for Housing empowers contact centre teams by:

  • Linking individual, property and account entities to provide a 360-degree view of the customer
  • Capturing and recording every customer interaction, whether by phone, by email, through social media or face to face
  • Streamlining the end-to-end case management process
  • Assigning tasks to individual and team work queues, with configurable alerts and escalations
  • Providing dashboards to help contact centre team leaders manage workload and priorities

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here

Dynamics 365 for Social Housing | 5 December | 11 am

Dynamics 365 for Housing is a pre-configured solution for Housing Associations and Local Authority social housing providers designed to accelerate digital transformation by driving customer and tenant engagement, streamlining business processes and improving the way services are delivered.

In this live streaming webinar we will:

  • Show how Dynamics 365 for Housing links customers, properties and accounts to give a 360-degree view of the customer
  • Highlight built-in business processes for case management, complaints handling, arrears, repairs, voids, exchanges, staircasing and sales & lettings
  • Explore how Dynamics 365 out-of-the-box capabilities can streamline field-based processes such as Estate Inspections, ASBs, etc.
  • Demonstrate an example of a Tenant Portal directly connected to and fully integrated with the back-end CRM system
  • Show how Dynamics 365 for Housing incorporates the familiar Microsoft ‘look and feel’, removing one of the main hurdles to user adoption

This webinar runs for approximately 45 minutes. For those who wish to go a little deeper we will stay online to answer questions and explore specific features in more detail.

Register here