Upcoming Webinars

Managing Arrears in Dynamics 365 for Housing | 18th July | 10am

Arrears is one of the most important KPIs for social housing providers, and managing rent arrears cases is one area all social housing providers need to keep in focus. Esuasive’s Dynamics 365 for Housing solution includes pre-built support for arrears management, ensuring arrears cases are addressed proactively, systematically, in context, and with sensitivity.

Join our webinar to see for yourself how Dynamics 365 for Housing streamlines the arrears management process. In this live webinar we will show you how Dynamics 365 for Housing:

  • Links tenants, tenancies, properties and cases, putting the customer at the centre
  • Improves the productivity of arrears collection teams
  • Provides a log of all arrears-related tenant interactions as evidence in court cases / evictions procedures
  • Supports prioritisation and end-to-end management of arrears cases
  • Gives full visibility of arrears cases, ensuring that arrears KPIs can be accurately reported
  • Integrates seamlessly with your existing housing management system

This webinar will run for 45 minutes. For those who may wish to go a little deeper we will stay online after the webinar to answer any questions and drill down to explore specific features in more detail.

Register here

Dynamics 365 in the Contact Centre for Social Housing Providers | 19th September | 10am

Contact centre teams need to be able to resolve customer enquiries quickly and effectively. Esuasive’s Dynamics 365 for Housing solution has been specifically designed to support the core customer contact and case management processes of Housing Associations and Local Authorities, and includes comprehensive support for contact centre teams.

Join our webinar to see how Dynamics 386 for Housing supports social housing providers’ front-line contact centre processes. In this live webinar we will show you how with Dynamics 365 for Housing you can:

  • Link tenants, tenancies, properties and cases, putting the customer at the centre
  • Capture all customer interactions, across all channels, in one system
  • Provide contact centre staff with all the information they need to deal effectively with customer enquiries
  • Empower contact centre team members to resolve inbound customer enquiries without the need to transfer calls / emails to other departments
  • Resolve most cases at first point of contact – an important customer service KPI
  • Embed workflow and guided process within the contact centre system, to ensure contact centre staff follow best practice and consistently offer best advice
  • Integrate your contact centre with back end processes and with your existing Housing Management System

This webinar will run for 45 minutes. For those who may wish to go a little deeper we will stay online after the webinar to answer any questions and drill down to explore specific features in more detail.

Register here

Exploring Mobile CRM in Social Housing | 17 October | 10am

Esuasive’s Dynamics 365 for Housing solution is specifically designed for social housing providers – Housing Associations, Local Councils and Charities. Dynamics 365 for housing supports all of the core customer processes, including sales and lettings, case management, contact centre, responsive repairs, arrears management, and many others. In this webinar we focus on the needs of neighbourhood teams, repairs contractors and other mobile workers who need full CRM functionality whilst working out of the office.

Dynamics 365 for Housing provides a single, consistent view of customer information and supports business workflows seamlessly across desktop and mobile platforms. Join our webinar to see for yourself how Dynamics 365 for Housing looks and runs on the desktop and on mobile devices, and explore how Dynamics 365 for Housing:

  • Links tenants, tenancies, properties and cases, putting the customer at the centre
  • Streamlines case management by providing one view of the customer across desktop and mobile device
  • Connects neighbourhood teams, repairs contractors and other mobile workers
  • Highlights risk and vulnerability indicators to those working with problem tenants
  • Supports business process workflows on mobile devices ‘out of the box’, ensuring best practice is adhered to by those working out of the office
  • Integrates with your existing Housing Management System

This webinar will run for 45 minutes. For those who may wish to go a little deeper we will stay online after the webinar to answer any questions and drill down to explore specific features in more detail.

Register here