Webinars

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Webinar

Streamlining Complaints Handling with Dynamics 365

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Delivery by

Colin Weaver, Solutions Director

Resolving complaints quickly and effectively is key to maintaining tenant satisfaction and is an important metric of overall service quality. Esuasive’s Dynamics-based Complaints module aligns with Housing Ombudsman best practice to provide end to end support for the complaints process.

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Webinar

Dynamics 365 for Housing Associations

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Colin Weaver, Solutions Director

The sector is moving to the Microsoft cloud. For many housing associations, digital transformation includes taking a fresh look at Dynamics 365. Esuasive accelerates solution delivery on the Dynamics 365 / Power Apps platform with Esuasive Housing, a complete, customisable, pre-configured solution supporting customer services, property asset management, repairs, voids, rents, service charges and arrears in one integrated system.

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Webinar

Empowering Customer Services teams with Dynamics 365

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Delivery by

Colin Weaver, Solutions Director

Responding efficiently to issues raised by tenants is key to delivering exemplary customer service. Esuasive’s Dynamics 365 CRM solution for housing associations integrates customer, property, repairs, tenancy and rent account data to provide contact centre teams with a single view of the customer, increasing opportunities to resolve issues at first point of contact.

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