Webinars

When a tenant falls into arrears, your income management team must take the right steps at the right time - and record everything. And if necessary, they may need to manage an eviction within the legal framework. Esuasive’s Arrears Management solution predicts arrears, guides users though the process and generates all required letters and notices.

The sector is moving to the Microsoft cloud. For many housing associations, digital transformation includes taking a fresh look at Dynamics 365. Esuasive accelerates solution delivery on the Dynamics 365 / Power Apps platform with Esuasive Housing, a complete, customisable, pre-configured solution supporting customer services, property asset management, repairs, voids, rents, service charges and arrears in one integrated system.

Responding efficiently to issues raised by tenants is key to delivering exemplary customer service. Esuasive’s Dynamics 365 CRM solution for housing associations integrates customer, property, repairs, tenancy and rent account data to provide contact centre teams with a single view of the customer, increasing opportunities to resolve issues at first point of contact.