Webinars

It's often said that managing rent and service charges is the 'kernel' of a housing management system, the hardest part to substitute due to its complexity. Well, we've done it, bringing a fully functional rents, payments and service charges solution to the Dynamics 365 / Power Apps platform and replacing existing separate, hard-to-maintain legacy systems with an integrated solution running in the Microsoft cloud.

When a tenant falls into arrears, your income management team must take the right steps at the right time - and record everything. And if necessary, they may need to manage an eviction within the legal framework. Esuasive’s Arrears Management solution predicts arrears, guides users though the process and generates all required letters and notices.

Responding efficiently to issues raised by tenants is key to delivering exemplary customer service. Esuasive’s Dynamics 365 CRM solution for housing associations integrates customer, property, repairs, tenancy and rent account data to provide contact centre teams with a single view of the customer, increasing opportunities to resolve issues at first point of contact.