Technology you can rely on
Our CRM solution provides a seamless way to manage housing and tenant communications, bringing together an integrated contact centre, modern customer service tools and a customer portal built on Microsoft Dynamics 365 and Power Apps. Designed specifically for the housing sector, it eliminates synchronisation delays and data transfer issues to create a smooth, consistent experience for customers, staff and tenants. Cloud based and ready to deploy, the platform offers predictable costs, long term support and a secure, easy to use foundation that can grow with your organisation.
Technology you can rely on
Our CRM solution provides a seamless way to manage housing and tenant communications, bringing together an integrated contact centre, modern customer service tools and a customer portal built on Microsoft Dynamics 365 and Power Apps. Designed specifically for the housing sector, it eliminates synchronisation delays and data transfer issues to create a smooth, consistent experience for customers, staff and tenants. Cloud based and ready to deploy, the platform offers predictable costs, long term support and a secure, easy to use foundation that can grow with your organisation.
All communications are brought together in one place, including voice, email, SMS, live chat, and social channels. With AI powered summaries and chatbots, teams can quickly understand context across conversations, manage interactions more efficiently and provide faster, more consistent responses.
Teams can manage outbound campaigns, surveys, and satisfaction tracking while being supported by built-in knowledge tools and clear vulnerability or risk indicators. You can use tools such as Microsoft Fabric to identify trends and trigger alerts, supporting proactive action and early visibility of risk or vulnerability.
The self service portal gives customers easy access to services at a time and place that suits them. Built on the same database as the core system, it can reflect any process end to end, while remaining highly customisable and can be themed to align with existing branding and marketing suites.
Efficient resident communication under one system
To provide the level of service residents need and expect, Housing Providers need innovative and modern technology that supports them. Esuasive's Microsoft-based CRM solution enables first-time problem resolution.
With a unified database that’s a single point of reference between the CRM and customer portal, the CRM system provides a comprehensive "single view" of tenant information, along with integrated multi-channel communication capabilities. Using Microsoft Power Pages, the customer portal is designed to suit the unique needs of housing providers, their teams and their residents. The self-service portal capabilities allow tenants to raise, view, and manage their own service requests independently, making management more efficient for housing teams.
Efficient resident communication under one system
To provide the level of service residents need and expect, Housing Providers need innovative and modern technology that supports them. Esuasive's Microsoft-based CRM solution enables first-time problem resolution.
With a unified database that’s a single point of reference between the CRM and customer portal, the CRM system provides a comprehensive "single view" of tenant information, along with integrated multi-channel communication capabilities. Using Microsoft Power Pages, the customer portal is designed to suit the unique needs of housing providers, their teams and their residents. The self-service portal capabilities allow tenants to raise, view, and manage their own service requests independently, making management more efficient for housing teams.
Complete communication history captures every tenant interaction across all channels, whilst AI summaries provide quick overviews of recent tenant communications without the need to review detailed records.
A single source of truth which consolidates all tenancy information in one location, with visual alerts for critical account information of tenants. Features like queue management and automated routing reduce delays further.
A full audit trail provides necessary documentation for regulatory reviews and internal quality assurance processes. A detailed history of documentation supports case resolutions when disputes or issues arise with tenants.
Multi channel communication options include phone, email, SMS, web chat, Facebook Messenger and WhatsApp, giving tenants simple and flexible ways to engage. Built with tenant uptake in mind, the portal focuses on usability and accessibility, with screen reader compatibility and integrated accessibility tools across all devices.
Designed to accommodate residents through a multi language portal and CRM, including Welsh, with the flexibility to use custom manual translation packages to ensure key information and services remain clear and accessible.
Secure control of tenant access with Microsoft backed authentication and role-based permissions, ensuring residents only see appropriate information while portal features adjust automatically to their status.
Answering frequently asked questions
We offer a whole range of solutions
