CUSTOMER STORY

Saffron goes live with Dynamics 365

Saffron Housing Trust manages over 6,000 homes across Norfolk and Suffolk, including affordable homes for those who cannot afford to rent or buy in the open market and specialist homes for older or vulnerable adults.

A Positive Future for Saffron

In 2019 Saffron embarked on a whole organisation transformation programme, ‘Positive Future’, to provide staff with the systems, knowledge and skills to deliver on its aims.

From the outset, Saffron recognised that digital transformation would be a key enabler on this journey. A new system, cloud based and compatible with Saffron’s Microsoft desktop architecture, would be needed. And crucially, one that could provide a single view across customer, property and tenancy data, accessible on desktop and mobile device.

Extending Microsoft’s technology for the housing sector

To ensure flexibility, Saffron decided that the new system must be based on Microsoft Dynamics. But with no internal Dynamics skills, limited IT resources and a challenging transformation timetable, a partner would be needed.

To make the choice, Saffron evaluated a number of potential partners, looking for three things: experience in the sector, proven technical skills, and a fully or partly pre-built solution that would accelerate ‘time to value’. After exhaustive evaluation, Esuasive’s housing solution was selected. Esuasive’s solution extends the out-of-the-box capabilities of Dynamics 365 with more than a hundred additional entities and over one thousand additional fields to provide a complete, modular, integrated Dynamics-based HMS replacement. But importantly, the system is open, enabling housing association’s internal IT teams and business users to customise and extend the system to meet their own specific requirements.

Saffron’s ‘Big Bang’

Saffron decided that a ‘big bang’ implementation – going live with customer services, asset management, responsive repairs and tenancy management functionality, and moving rents, payments and service charges processing onto the new system, in one go – would be desirable, provided risks could be managed. This would avoid having to create and maintain multiple temporary legacy system interfaces.

Together, Esuasive and Saffron’s project managers planned the implementation to ensure a smooth transition from legacy systems to the new Dynamics platform. Additional reassurance was provided in the form of Esuasive hypercare – immediate desk-side response to post-implementation issues. The go-live, compressed into a four-day weekend, went without a hitch.   

A platform for service innovation

With core business processes now migrated across to Dynamics, Saffron has the time and space to focus on process improvement and service innovation, confident that the new system can be easily and quickly modified or extended as needed.

Contact

  • 01344 393012

  • info@esuasive.co.uk

  • www.esuasive.co.uk

Why Esuasive?

Esuasive focuses on the housing sector and understands the challenges housing associations face. Our preconfigured Dynamics 365 / Power Apps housing modules and accelerators exploit the capabilities of the Microsoft cloud and link seamlessly together to create a single, complete, integrated solution specifically tailored for the social housing sector.

Contact us to explore how our sector-leading software and experienced professional services team can help you on your digital transformation journey.

Benefits

We work at pace, blending agility and responsiveness with disciplined project management to compress project timelines and accelerate delivery.

Our customers like that before we propose a solution we make time to understand your business goals, and that we proactively engage business users in evolving the requirements and visualizing the desired solution.

Need help? Get in touch