Webinars

Responding to reported anti-social behaviour requires that victims’ concerns are listened to, that witnesses are protected, and that staff are empowered to deal appropriately with perpetrators. Esuasive’s Dynamics-based ASB module incorporates sector best practice to ensure every case is handled professionally and sensitively.

When tenants fall into arrears, it is important that income management teams take the right steps at the right time, record the actions taken and, should it be necessary, manage the eviction within the prescribed legal framework. Esuasive’s Arrears Management module predicts arrears, guides users though the process and generates all required letters and notices.

Responding efficiently to issues raised by tenants is key to delivering exemplary customer service. Esuasive’s Dynamics 365 CRM solution for housing associations integrates customer, property, repairs, tenancy and rent account data to provide contact centre teams with a single view of the customer, increasing opportunities to resolve issues at first point of contact.