Housing
Putting the customer at the centre
Esuasive Housing comprises a suite of pre-configured housing modules that leverage the power of the Microsoft cloud: Dynamics 365, Power Apps, Power BI, Portals, Office 365 and the Microsoft Dataverse. Because every module accesses the same shared data store, Esuasive Housing makes it possible for social housing providers to connect teams, streamline business processes, transition to a customer self-service model and generate meaningful insights from data across the organisation.
Esuasive Housing
Key Features
Pre-defined business processes flows guide users and embed best practice, reducing case backlog
A shared data repository streamlines cross-function business processes, saving staff time and eliminating transcription errors
Automation of routine tasks allows staff to focus on more complex cases
Specific processes for ASBs, Arrears and other sensitive case types guide users to take the right actions at the right time, ensuring tenants safety and wellbeing and ensuring compliance with policy
Visual indicators for risks protect neighbourhoods teams and housing officers
Contact centre omnichannel capability delivers a single view of the customer, ensuring all interactions are captured regardless of means of communication
Multi-channel customer communication supports letter, email, text and social media
Configurable customer portal enables a progressive transition to a self-service model
Powerful scheduling capability drives DLO and contractor activity, improving customer response times and optimising costs
Open API enables direct integration with repairs contractor systems
Configurable contractor portal allows smaller contractors to pick up jobs and report progress
Personal dashboards and task queues help staff manage high workloads and prioritise actions
Team dashboards provide real time performance data, enabling team leaders to optimise resources
Interlinked customer, property, repairs, tenancy and rents and service charges data allows authorised users to access information relevant to their role
Chrome/Edge interface and device-aware mobile app deliver a familiar Microsoft-style user experience across desktop, laptop, tablet and mobile
Comprehensive security model ensures data is protected and available only to authorised users